Shipping and Delivery Policy

We are committed to providing a smooth and reliable shipping and delivery experience for our customers. Please read the following policy to understand our responsibilities and your obligations when it comes to the delivery of your orders.

1. Tracking Numbers:

Once we provide a tracking number for your order, it signifies that your parcel is under the responsibility of the delivery service, and it is no longer our responsibility.

2. Lost or Damaged Packages:

We are not responsible for any packages that are lost, damaged, or stolen during the delivery process. We understand that unexpected events can occur, and we recommend insuring your packages to safeguard against potential losses. If you encounter any issues related to lost or damaged packages, please contact the delivery company directly to initiate a claim or investigation.

3. Incorrect Shipping Address:

It is your responsibility to ensure that you provide the correct shipping address during the checkout process. We ship orders to the address you provide, and we do not verify the accuracy of the address. If you provide an incorrect address and your package is delivered to the wrong location, we are not liable for this. Please double-check your shipping information before finalising your order.

4. Delivery Issues:

In the event that you encounter any problems with the delivery of your order, including delays or delivery failures, we recommend contacting the delivery company responsible for your shipment immediately. They will be able to assist you in resolving any delivery-related issues.

5. Shipping Times:

The estimated shipping times provided on our website are approximate and may vary based on factors such as destination, courier service, and external circumstances. We strive to meet these delivery timelines, but we do not guarantee specific delivery dates.

6. International Shipping:

For international orders, customs regulations and import duties may apply. It is your responsibility to be aware of and comply with these regulations, and to cover any associated costs.

7. Order Confirmation:

After placing an order with us, you will receive an order confirmation email. It is your responsibility to review this email for accuracy and contact us immediately if any information is incorrect.

By placing an order, you acknowledge that you have read, understood, and agreed to this Shipping and Delivery Policy.

We reserve the right to update or modify this policy at any time. Please review this policy periodically for any changes. If you have any questions or require further clarification on our shipping and delivery policy, please contact us. 

Contact Information:

Mastery Shop

masteryshopweb@gmail.com